The administration of an ID system—including the organizations, staff, and procedures involved in its management, operations, and oversight—is critical to ensuring that the system is trusted and sustainable. For example, common success factors for ID systems include:

  • ID authorities with the technical capacity and human, political, and financial resources to effectively manage the ID system

  • A high-level of cooperation and input into the ID system from diverse stakeholders that is built into the governance of the ID project (e.g., through an advisory board or steering committee, civil society consultations, inputs from international experts, etc.)

  • Independent bodies that are legally empowered and have the capacity to oversee ID-related activities and hold responsible parties accountable

Key decisions for the administration of an ID system include:

  • Which entity will be the ID authority with ultimate responsibility for the system and how will it be governed?

  • What roles will the ID authority and other stakeholders play throughout the identity lifecycle?

  • What business model will be adopted?

  • How will frontline services (e.g., registration, data updates, credential replacement, and grievance redress) be delivered at the local level? (coming soon!)

  • What change management processes and staff training will be in place? (coming soon!)